Zupportdesk Live Chat Is Key To Your Brand’s Success

Top 6 Reasons Live Chat Is Key To Your Brand’s Success

If you don’t have live chat support on your Shopify, Woo Commerce, or BigCommerce website, then you’re not keeping up with customer trends. And that can – and does – translate into huge revenue loss for your business.

 

According to Forrester, 55% of online adults in the US will abandon their purchase if they can’t find a speedy answer to their question. What’s more, 77% say that the most important thing a brand can do is value their time by providing good online customer service.

 

Given how essential the customer experience is to a company’s success, if you want to beat out your competitors, you’ll have to meet the expectations of your customers. Continue reading

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zupportdesk live chat will boost your sales

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6 Reasons Your Online Store Needs Live Chat

Take a moment and imagine yourself in a physical retail store. You walk in and most likely the first thing that happens is a sales person walks up to you and asks if you need any help. The sales person guides you through your purchase and their presence most likely nudges you not just to buy what you walked in for, but to buy a higher dollar amount. This happens every day all over the world and is the reason why retail stores hire sales people!

 

Online stores, however, lack this personal interaction and this often leads to high cart abandonment and loss of revenue to competitors. This is where Live Chat comes in. A good live chat software creates a personalized customer shopping experience similar to a brick and mortar store. Used in the right way, it can have a huge and immediate impact on your sales and conversion rates. Continue reading

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reduce abandoned cart from live chat

3 Ways Live Chat Can Reduce Shopping Cart Abandonment and Boost Your Sales

Did you know that over half of online customers aren’t completing their purchases? Actually, that figure is closer to 70%, according to Baymard Institute.

 

And while many visitors to your site may just be browsing without the intention to purchase, those who actually put items into their cart and start the checkout process are motivated prospects.

 

That’s what makes these the hardest customers to stomach losing.

 

So let’s give you an idea of exactly what cart abandonment equates to in lost revenue. Continue reading

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Top 6 Dos and Don’ts of Excellent Customer Support [Infographic]

The customer is king!
The customer is always right!

 

These phrases have been drilled into all of us since time immemorial. A happy customer is more loyal, less likely to move to competitors, and more likely to refer you to their friends and family. And the converse is also true. With the virality of social media, bad customer service interactions can spread like wildfire and put a major dent on the reputation of a business. Continue reading

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Top customer support trends to look out for in 2017

Over the years, the quality of customer service has reached new levels with more and more and businesses realizing how important a happy customer is. This awareness created the “Customer Experience” concept and this concept is what will shape the future of customer service in the years to come. Let’s look at some of the hottest new trends that will shape the customer service industry in 2017.

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Web Summit 2016 in Lisbon is right around the corner, and we can’t help but look back at our journey over the last year.

 

One year ago, our product was BizChatBox. We were self-funded with two founders and a small team of developers. We had scratched together enough to release a customer support CRM solution in May, 2015 and by September we had 3000 companies worldwide who were using our free product. This was a critical time in our journey. While we had some proof there was a market for our product, we needed funding to build the product we really wanted.

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Customer care is not the same as it was just 10 years ago. It is no longer just answering a phone call or smiling behind a desk. Major brands today look to provide a “customer experience” around their products and services. Customer experience has to do with knowing and catering to what your customer sees, hears, tastes and feels around your brand, creating an atmosphere of “I want to be here and I want to help”.

 

How do the major brands handle customer experience?

Amazon. Apple. L.L Bean and Zappos. Continue reading

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Using ZupportDesk’s Live Chat Tool

Operators and Widgets

 

Ok, now that you’ve secured your user license, it’s time toset up your live chat. Let’s see how it’s done.

OPERATORS

 

1. Log into ZupportDesk

 

2.Click on the “Settings” tab.

 

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Let Us Help You Decide

 

With the overwhelming number of CRM solutions available in the market, it is quite easy to get side tracked and make mistakes when purchasing the right one for your company. Even with so much information available out there, people tend to make mistakes that could cost their business more than it would benefit them. Here are a few questions to ask yourself before investing in a CRM solution for your business. Continue reading

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How Essential is Customer Support Really?

Customer Service is a high stakes game. One wrong move and you could lose big time!

 

Providing your customers with an excellent service is crucial – a happy customer could mean the world to the success of your business. There are two ways to ensure a successful business; either you increase your sales or you cut down on costs and we all know how hard that is to do without compromising quality. Happy customers increase sales – focus on that and you’re on your way to a booming business.

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How Live Chat will Transform your Business

Not having Live Chat on your website can mean the difference between making a sale and losing a customer

 

More business is conducted online today than ever before, leaving companies constantly searching for innovative ways to draw (and retain) customers to their own websites and away from their competitors. While CRM (Customer Relationship Management) solutions have been used by larger companies for the better part of the last decade, there is a growing trend of small to medium companies who are turning to CRM to form deep, long lasting relationships with their customers. Continue reading

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Streamline all your Customer Queries

How a Support Ticket System will keep your business organized and efficient

 

As the customer base of your business grows, so too will the number of incoming customer queries. Whether its via email or Facebook comments, customers in today’s online world aren’t shy to initiate dialogue with businesses. Many growing businesses are faced with the seemingly impossible task of sorting out through thousands of emails and social media interactions, while trying at the same time to maintain a high level of customer support.

So what can a growing business do to keep up with their rapidly growing customer base? Continue reading

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