If you don’t have live chat support on your Shopify, Woo Commerce, or BigCommerce website, then you’re not keeping up with customer trends. And that can – and does – translate into huge revenue loss for your business.
According to Forrester, 55% of online adults in the US will abandon their purchase if they can’t find a speedy answer to their question. What’s more, 77% say that the most important thing a brand can do is value their time by providing good online customer service.
Given how essential the customer experience is to a company’s success, if you want to beat out your competitors, you’ll have to meet the expectations of your customers. Continue reading