customers-trust-in-e-commerce

6 Ways to gain Customers trust in an E-commerce store

e-Commerce is on a roll these days! Almost every commerce store has been opting for an online store to reach out to more customers, all over the globe. So, let’s get to the point now! You have the products. You have created a website that you think is perfect. Your website has a finely tuned process for customer checkout. Everything seems just perfect to you. Isn’t it? Now you believe that you will convert your visitors into customers in a matter of just seconds!

 

But, no! You are disappointed as you are not able to achieve the conversion rate that you were aiming for and there is a lot of shopping cart abandonment that is going on. What could be the reason?

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Must have Top 11 features of live chat software for better customer support

The customer of today expects a superior experience and a stellar customer support at a compelling cost. There has led to increasing pressure on businesses to provide this stellar service while controlling their overheads and maintaining their bottom line.

Customer support has been at the center of attention, for sometimes the wrong reasons too. The lack of it has also even led to otherwise superior experiences being nullified. Hence, customer support is of paramount importance to drive the business and cement the reputation of any online business today. Continue reading

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zupportdesk award form finance-online

Platform for B2B Software Reviews Recognizes ZupportDesk with 2 Help Desk Software Distinctions

The tech experts from the FinancesOnline directory recently acknowledged that ZupportDesk is an exceptional support platform for engaging customers in real-time. “With ZupportDesk, users are able to deliver quality support services to their clients, visitors, and potential customers,” FinancesOnline stated after our platform was included in their help desk software reviews. After assessing all aspects of ZupportDesk, such as ease of use, main functionalities, customization, not only did we receive a positive score but we were also honored with their prestigious awards: Great User Experience and Rising Star. Continue reading

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How to Install Facebook Messenger to your Business website

Facebook recently announced the release of the beta version of its Facebook  Messenger Plugin. This is seen as a great move for businesses seeking better ways to connect with their customer. It also allows businesses to integrate the now well-known Facebook chat feature on their website without needing to have their own custom chat feature. This news came on November 7, 2017. Ever since there has been a lot of positive news and reactions to this move. The plugin has already been implemented for some big brands out there. We will also look at ‘How to install Facebook Messenger plugin’.  Continue reading

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facebook_messenger_plugin_for_website

Everything you need to know about the new Facebook messenger plugin

Facebook messenger is one of the most popular chat applications out there, with 1.2 billion users and counting. Its popularity is due to the underlying platform, Facebook, and also because of its modern design and rich media features. While messenger has been used overwhelmingly as a social chat tool, Facebook is now looking to extend its scope to the B2C and B2B markets. On November 7, 2017, Facebook announced the launch of the Facebook messenger plugin for website to allow businesses to chat with their customers via Facebook right from their own website. Continue reading

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how-live-chat-will-transform-online-business

How Live Chat Will Transform your Online Business

Online presence has become a mandatory vehicle for any business striving to continue its growth journey in the present age. The concept of online presence is no more that of an information providing website to a fully business-capable website. Online businesses are estimated to grow to USD 4.5 trillion dollars by 2021, with B2B sales taking the lead. (Source:shopify) It is little wonder that the founders of online businesses, Amazon and Alibaba are some of the richest people in the world. Continue reading

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help-desk-software

How help desk software can boost your customer service

The customer of today is demanding, impatient and fickle. These seemingly harsh, but true words describe the average customer today who comes in expecting a great product or services, an excellent support service for the same and a competitive price for all of it. Hence, your business is forced to think of ways to optimize the processes involved to reduce effort and cost and maximize satisfaction. Continue reading

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Zupportdesk Live Chat Is Key To Your Brand’s Success

Top 6 Reasons Live Chat Is Key To Your Brand’s Success

If you don’t have live chat support on your Shopify, Woo Commerce, or BigCommerce website, then you’re not keeping up with customer trends. And that can – and does – translate into huge revenue loss for your business.

 

According to Forrester, 55% of online adults in the US will abandon their purchase if they can’t find a speedy answer to their question. What’s more, 77% say that the most important thing a brand can do is value their time by providing good online customer service. Continue reading

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zupportdesk live chat will boost your sales

live

6 Reasons Your Online Store Needs Live Chat

Take a moment and imagine yourself in a physical retail store. You walk in and most likely the first thing that happens is a sales person walks up to you and asks if you need any help. The sales person guides you through your purchase and their presence most likely nudges you not just to buy what you walked in for, but to buy a higher dollar amount. This happens every day all over the world and is the reason why retail stores hire sales people!

 

Online stores, however, lack this personal interaction and this often leads to high cart abandonment and loss of revenue to competitors. This is where Live Chat comes in. A good live chat software creates a personalized customer shopping experience similar to a brick and mortar store. Used in the right way, it can have a huge and immediate impact on your sales and conversion rates. Continue reading

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3 Ways Live Chat Can Reduce Shopping Cart Abandonment and Boost Your Sales

Did you know that over half of online customers aren’t completing their purchases? Actually, that figure is closer to 70%, according to Baymard Institute.

 

And while many visitors to your site may just be browsing without the intention to purchase, those who actually put items into their cart and start the checkout process are motivated prospects.

 

That’s what makes these the hardest customers to stomach losing.  Continue reading

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Top 6 Dos and Don’ts of Excellent Customer Support [Infographic]

The customer is king!
The customer is always right!

 

These phrases have been drilled into all of us since time immemorial. A happy customer is more loyal, less likely to move to competitors, and more likely to refer you to their friends and family. And the converse is also true. With the virality of social media, bad customer service interactions can spread like wildfire and put a major dent on the reputation of a business. Continue reading

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Top customer support trends to look out for in 2017

Over the years, the quality of customer service has reached new levels with more and more and businesses realizing how important a happy customer is. This awareness created the “Customer Experience” concept and this concept is what will shape the future of customer service in the years to come. Let’s look at some of the hottest new trends that will shape the customer service industry in 2017.

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Web Summit 2016 in Lisbon is right around the corner, and we can’t help but look back at our journey over the last year.

 

One year ago, our product was BizChatBox. We were self-funded with two founders and a small team of developers. We had scratched together enough to release a customer support CRM solution in May, 2015 and by September we had 3000 companies worldwide who were using our free product. This was a critical time in our journey. While we had some proof there was a market for our product, we needed funding to build the product we really wanted.

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Customer care is not the same as it was just 10 years ago. It is no longer just answering a phone call or smiling behind a desk. Major brands today look to provide a “customer experience” around their products and services. Customer experience has to do with knowing and catering to what your customer sees, hears, tastes and feels around your brand, creating an atmosphere of “I want to be here and I want to help”.

 

How do the major brands handle customer experience?

Amazon. Apple. L.L Bean and Zappos. Continue reading

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Using ZupportDesk’s Live Chat Tool

Operators and Widgets

 

Ok, now that you’ve secured your user license, it’s time toset up your live chat. Let’s see how it’s done.

OPERATORS

 

1. Log into ZupportDesk

 

2.Click on the “Settings” tab.

 

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Let Us Help You Decide

 

With the overwhelming number of CRM solutions available in the market, it is quite easy to get side tracked and make mistakes when purchasing the right one for your company. Even with so much information available out there, people tend to make mistakes that could cost their business more than it would benefit them. Here are a few questions to ask yourself before investing in a CRM solution for your business. Continue reading

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How Essential is Customer Support Really?

Customer Service is a high stakes game. One wrong move and you could lose big time!

 

Providing your customers with an excellent service is crucial – a happy customer could mean the world to the success of your business. There are two ways to ensure a successful business; either you increase your sales or you cut down on costs and we all know how hard that is to do without compromising quality. Happy customers increase sales – focus on that and you’re on your way to a booming business.

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Streamline all your Customer Queries

How a Support Ticket System will keep your business organized and efficient

 

As the customer base of your business grows, so too will the number of incoming customer queries. Whether its via email or Facebook comments, customers in today’s online world aren’t shy to initiate dialogue with businesses. Many growing businesses are faced with the seemingly impossible task of sorting out through thousands of emails and social media interactions, while trying at the same time to maintain a high level of customer support.

So what can a growing business do to keep up with their rapidly growing customer base? Continue reading

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