Category: Customer Support

All Things Customer Support

facebook_messenger_plugin_for_website

Everything you need to know about the new Facebook messenger plugin

Facebook messenger is one of the most popular chat applications out there, with 1.2 billion users and counting. Its popularity is due to the underlying platform, Facebook, and also because of its modern design and rich media features. While messenger has been used overwhelmingly as a social chat tool, Facebook is now looking to extend its scope to the B2C and B2B markets. On November 7, 2017, Facebook announced the launch of the Facebook messenger plugin for website to allow businesses to chat with their customers via Facebook right from their own website. Continue reading

Read More

help-desk-software

How help desk software can boost your customer service

The customer of today is demanding, impatient and fickle. These seemingly harsh, but true words describe the average customer today who comes in expecting a great product or services, an excellent support service for the same and a competitive price for all of it. Hence, your business is forced to think of ways to optimize the processes involved to reduce effort and cost and maximize satisfaction. Continue reading

Read More

reduce_abandoned_cart

3 Ways Live Chat Can Reduce Shopping Cart Abandonment and Boost Your Sales

Did you know that over half of online customers aren’t completing their purchases? Actually, that figure is closer to 70%, according to Baymard Institute.

 

And while many visitors to your site may just be browsing without the intention to purchase, those who actually put items into their cart and start the checkout process are motivated prospects.

 

That’s what makes these the hardest customers to stomach losing.  Continue reading

Read More

dos-and-donts-of-excellent-customer-support

Top 6 Dos and Don’ts of Excellent Customer Support [Infographic]

The customer is king!
The customer is always right!

 

These phrases have been drilled into all of us since time immemorial. A happy customer is more loyal, less likely to move to competitors, and more likely to refer you to their friends and family. And the converse is also true. With the virality of social media, bad customer service interactions can spread like wildfire and put a major dent on the reputation of a business. Continue reading

Read More

Top customer support trends to look out for in 2017

Over the years, the quality of customer service has reached new levels with more and more and businesses realizing how important a happy customer is. This awareness created the “Customer Experience” concept and this concept is what will shape the future of customer service in the years to come. Let’s look at some of the hottest new trends that will shape the customer service industry in 2017.

Continue reading

Read More

How Essential is Customer Support Really?

Customer Service is a high stakes game. One wrong move and you could lose big time!

 

Providing your customers with an excellent service is crucial – a happy customer could mean the world to the success of your business. There are two ways to ensure a successful business; either you increase your sales or you cut down on costs and we all know how hard that is to do without compromising quality. Happy customers increase sales – focus on that and you’re on your way to a booming business.

Continue reading

Read More

Your Customers Deserve The Best!

Join the thousands of businesses who trust us with their customers.