Category: Helpdesk

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Must have Top 11 features of live chat software for better customer support

The customer of today expects a superior experience and a stellar customer support at a compelling cost. There has led to increasing pressure on businesses to provide this stellar service while controlling their overheads and maintaining their bottom line.

Customer support has been at the center of attention, for sometimes the wrong reasons too. The lack of it has also even led to otherwise superior experiences being nullified. Hence, customer support is of paramount importance to drive the business and cement the reputation of any online business today. Continue reading

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How to Install Facebook Messenger to your Business website

Facebook recently announced the release of the beta version of its Facebook  Messenger Plugin. This is seen as a great move for businesses seeking better ways to connect with their customer. It also allows businesses to integrate the now well-known Facebook chat feature on their website without needing to have their own custom chat feature. This news came on November 7, 2017. Ever since there has been a lot of positive news and reactions to this move. The plugin has already been implemented for some big brands out there. We will also look at ‘How to install Facebook Messenger plugin’.  Continue reading

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Everything you need to know about the new Facebook messenger plugin

Facebook messenger is one of the most popular chat applications out there, with 1.2 billion users and counting. Its popularity is due to the underlying platform, Facebook, and also because of its modern design and rich media features. While messenger has been used overwhelmingly as a social chat tool, Facebook is now looking to extend its scope to the B2C and B2B markets. On November 7, 2017, Facebook announced the launch of the Facebook messenger plugin for website to allow businesses to chat with their customers via Facebook right from their own website. Continue reading

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How help desk software can boost your customer service

The customer of today is demanding, impatient and fickle. These seemingly harsh, but true words describe the average customer today who comes in expecting a great product or services, an excellent support service for the same and a competitive price for all of it. Hence, your business is forced to think of ways to optimize the processes involved to reduce effort and cost and maximize satisfaction. Continue reading

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