The tech experts from the FinancesOnline directory recently acknowledged that ZupportDesk is an exceptional support platform for engaging customers in real-time. “With ZupportDesk, users are able to deliver quality support services to their clients, visitors, and potential customers,” FinancesOnline stated after our platform was included in their help desk software reviews. After assessing all aspects of ZupportDesk, such as ease of use, main functionalities, customization, not only did we receive a positive score but we were also honored with their prestigious awards: Great User Experience and Rising Star.
The Great User Experience award is given to software solutions that provide great usability alongside well-designed functionalities. Meanwhile, software systems recognized with the Rising Star have marked a significant increase in popularity due to positive user feedback.
FinancesOnline stated in their review that interacting with visitors is a cinch thanks to ZupportDesk’s dashboard, which shows pertinent information such as customer wait time, queue size, and much more within a unified screen. “A comprehensive dashboard displays all the information you need to make the necessary actions and adjustments to ensure that your customers and visitors are addressed timely,” wrote FinancesOnline.
In addition to the two awards, ZupportDesk has also been recommended in FinancesOnline’s popular help desk software alsternatives guide. Other features FinancesOnline highlighted include ZupportDesk’s functionality to initiate conversations based on visitor profile, access to customers’ entire ticket history, and organized ticketing system with configurable filtering.
With these awards in tow, we will continue to go above and beyond in providing all our customers with an easy to use and efficient help desk software to help you boost your conversions.Be sure to check out our ZupportDesk review on FinancesOnline and share how our platform helped you engage with your customers.