Tag: helpdesk

Let Us Help You Decide

 

With the overwhelming number of CRM solutions available in the market, it is quite easy to get side tracked and make mistakes when purchasing the right one for your company. Even with so much information available out there, people tend to make mistakes that could cost their business more than it would benefit them. Here are a few questions to ask yourself before investing in a CRM solution for your business. Continue reading

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Streamline all your Customer Queries

How a Support Ticket System will keep your business organized and efficient

 

As the customer base of your business grows, so too will the number of incoming customer queries. Whether its via email or Facebook comments, customers in today’s online world aren’t shy to initiate dialogue with businesses. Many growing businesses are faced with the seemingly impossible task of sorting out through thousands of emails and social media interactions, while trying at the same time to maintain a high level of customer support.

So what can a growing business do to keep up with their rapidly growing customer base? Continue reading

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