Tag: live chat for business

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How Live Chat Will Transform your Online Business

Online presence has become a mandatory vehicle for any business striving to continue its growth journey in the present age. The concept of online presence is no more that of an information providing website to a fully business-capable website. Online businesses are estimated to grow to USD 4.5 trillion dollars by 2021, with B2B sales taking the lead. (Source:shopify) It is little wonder that the founders of online businesses, Amazon and Alibaba are some of the richest people in the world. Continue reading

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Zupportdesk Live Chat Is Key To Your Brand’s Success

Top 6 Reasons Live Chat Is Key To Your Brand’s Success

If you don’t have live chat support on your Shopify, Woo Commerce, or BigCommerce website, then you’re not keeping up with customer trends. And that can – and does – translate into huge revenue loss for your business.

 

According to Forrester, 55% of online adults in the US will abandon their purchase if they can’t find a speedy answer to their question. What’s more, 77% say that the most important thing a brand can do is value their time by providing good online customer service. Continue reading

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zupportdesk live chat will boost your sales

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6 Reasons Your Online Store Needs Live Chat

Take a moment and imagine yourself in a physical retail store. You walk in and most likely the first thing that happens is a sales person walks up to you and asks if you need any help. The sales person guides you through your purchase and their presence most likely nudges you not just to buy what you walked in for, but to buy a higher dollar amount. This happens every day all over the world and is the reason why retail stores hire sales people!

 

Online stores, however, lack this personal interaction and this often leads to high cart abandonment and loss of revenue to competitors. This is where Live Chat comes in. A good live chat software creates a personalized customer shopping experience similar to a brick and mortar store. Used in the right way, it can have a huge and immediate impact on your sales and conversion rates. Continue reading

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3 Ways Live Chat Can Reduce Shopping Cart Abandonment and Boost Your Sales

Did you know that over half of online customers aren’t completing their purchases? Actually, that figure is closer to 70%, according to Baymard Institute.

 

And while many visitors to your site may just be browsing without the intention to purchase, those who actually put items into their cart and start the checkout process are motivated prospects.

 

That’s what makes these the hardest customers to stomach losing.  Continue reading

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Let Us Help You Decide

 

With the overwhelming number of CRM solutions available in the market, it is quite easy to get side tracked and make mistakes when purchasing the right one for your company. Even with so much information available out there, people tend to make mistakes that could cost their business more than it would benefit them. Here are a few questions to ask yourself before investing in a CRM solution for your business. Continue reading

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How Essential is Customer Support Really?

Customer Service is a high stakes game. One wrong move and you could lose big time!

 

Providing your customers with an excellent service is crucial – a happy customer could mean the world to the success of your business. There are two ways to ensure a successful business; either you increase your sales or you cut down on costs and we all know how hard that is to do without compromising quality. Happy customers increase sales – focus on that and you’re on your way to a booming business.

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